From ISP admin

Contents 1 3.58 beta1 - 24.10.2011 EN 1.1 NEWS 1.2 BUGS 1.3 MIKROTIK 1.4 MIKROTIK - SUPPORTED VERSIONS 1.5 MOTOROLA CANOPY 1.6 INVOICING 1.7 INVOICING - STAMP ON THE CASH PAYMENT DOCUMENT 1.8 INVOICING - ACCOUNT CODING 1.9 UBNT 1.10 RADIUS 1.11 USER PERMISSIONS 1.12 CENTRAL STORE 1.13 DVBC and IPTV Services 1.14 SCHEDULING 1.15 WIKI / Knowledgebase 1.16 EXTERNAL LINK IN THE CLIENT CARD 1.17 REQUEST FOR PAYMENT VIA SMS 1.18 CMTS 1.19 Localization IE ( Ireland ) 1.20 Localization HU ( Hungary )

3.58 beta1 - 24.10.2011 EN

NEWS

• Fixed some minor bugs reported by users
• The icon for Router reboot ( The menu tab Routers in the Heading ) moved on the left side of the icon for Ativation of the emergency mode
• In the Client card - Active services there is now displayed additional information like the name of administrator and date when the service was created
• In the menu Routers is added Paginating is now available in the menu Routers. Number of displayed routers can be set in the menu Settings / Sys. settings / General using the variable item_to_page. This value is also shared with the menu Users / Contacts etc.
• Now it is possible to show PING graph at UI ( User interface ). To enable this function it is necessary to allow variable tech_support_stat in the menu Setting / Sys. settings / User interface and in the Client card / Active service have enabled User monitoring and Show PING graph in UI
• In the Client card / Internet statistic there is possible to show removed services ( like as in the menu Active services is ) by clicking on the link Show removed services located on the top of the page
• Now it is possible to move any active service to another client. Option is located in the menu Client card / Active services / Move service. By clicking on the button system will display the list of the clients so just choose the client and the service will be moved after the confirmation. There is also possible to search by the name and customer's ID. This procedure is saved in the history of the service.
• In the menu Client card / Information bookmark Add the new note (bottom of the page) there is a new checkbox Display notice and when it is selected the system will display notice whenever the client card is opened.
• In the menu Other / Backups / Routers there is possible to order the list of backups regarding the each column
• The system now saves all pictures on the local HDD instead of database because it slowed down the system when contained a large amount of pictures

BUGS

• Fixed bug when client whose was suspended according to setting period Since - Until, was not re-enabled after the date "suspend until". This situation is saved in the menu Statistics / Logger item Automatically suspend users.
• The router is now possible to reboot even if the Monitoring mode is enabled.
• In the case when client is verified via Radius and in the Client card / Active service was enabled the checkbox Lock user the system did not apply changes of password to the Radius and it was unchanged. Now it is repaired.
• Fixed bug in HU ( hungary localization ) when the system generated incorrect LUHN codes on Hungarian check.
• In the case when Account coding was enabled for invoices ( Settings / Sys. settings / Invoicing ) it was not possible to delete row of the invoice while editing.
• On the page Customers / Home there was a incorrect filtering of content in Scheduling tasks.
• Fixed bug in the menu Billing / Settlements / History while printing summary to the PDF format the system displayed VS (variable symbol) and SS (specific symbol) what was not displayed on the Cash payment document.

MIKROTIK

• The menu Settings / Sys. settings / Mikrotik now contains the new variable reading_dynamic_routes. This setting will affect displaying of all Routed nets.
  

If the value is set to "0" (default) so in this case system read up only local routes. If the value is set to "1", the system reads up local routes + PPP + PPPoE routes. If the value is set to "2", system reads up all routes including dynamic routes (osfp, bgp). NOTICE: The value "2" may cause larger loading of the server because of more records in route tables.

MIKROTIK - SUPPORTED VERSIONS

• after the first login-in to the system there are displayed two tables with information about Supported and Unsupported versions of Mikrotik. This information will be downloaded from our server after login-in in to the system to have Up to date database of supported and unsupported versions. As you can see, it is obvious what is Supported (green) and what is unsupported (red) version. If the table doesn't contains requested version so it means that version has not been tested yet. This tables won't be displayed after the next login until the next update of the list from our server. Rollover the version the detailed description will be displayed.
• When the system find out any router with "unsupported" version, so it will display Notice on the top of the page Routers with detailed description of the reason.

MOTOROLA CANOPY

• Released support of Motorola Canopy devices. For now the communication is tested on firmware version 11.
• Support is in the experimental stage so if you find any incorrect behavior please contact us to support@ispadmin.eu.
• System now reads data via SNMP ( nothing is written )
• In the menu Routers there is possible to select Canopy as a new Typ of the Router
• When the Canopy router is chosen it is possible to fill password for SNMP ( unit must contain it as well ) and the port, which set to 161 as a default value
• The system will also manage rebooting of the unit regarding the defined parameters when the checkbox "Router reboot" is enabled.
• The system now reads up information from Canopy like - Temperature, Uptime, Firware version, Interfaces including detailed information like Frequency, encryption, MAC address and it also displays Graphs of transfers on each interface
• Rollover the name of interface will display detailed information about the Wifi part
• In the menu Routers / Router status there is possible to display detailed information about Canopy units ( Uptime, Firmware version, temperature, etc. ) in the table.
• In the menu Routers thre is an option to assign another device ( bookmark "Add devices" in the heading of the router ) which are physically connected after this unit in topology.

INVOICING

• Income payment is now possible to add to the Client's credit after the import of statement from bank Billing / Bank /Import or after the automatic settling the payment from email in the case when the payment is assigned to the client (e.g. by client ID). This situation may occur in the case when client is sending payments as Standing order and earlier than the invoice is issued from the system and in this case it is not possible to settle the payment with any invoice. If the payment is added to the Client's credit and at the settings Billing / Settings / General the system variable "preplatky"is set to value "1", so when the new invoice is issued the system will count the overpayment on it automatically.
• When adding new rows on the standalone invoice, the system now show overview of total amount for columns "price with VAT / TAX", "price without VAT / TAX" and "VAT / TAX".
• The standalone invoice now contains more rows to add up to 15 items on it.
• In the menu Client card / Invoicing in the detail of the invoice there is a new button "Issue a copy of the invoice". By clicking on it the system displays pop-up window where are all rows from original invoice already copied. This function is mentioned for cases when issuing a new invoices e.g. for two months with larger number of rows which are repeated.
• In the menu Billing / Summaries / Billing there is possible to search by total amount on the invoice or the within the defined range from - to. E.g. when it is filled from 10 CZK ('to is not set) so the system will search whole database for all invoices starting with 10 CZK.
• In the menu Billing / Settings / Invoice groups there is possible to set position of stamp on the invoice with check for each invocing group. This settings is now separated for clients which are using invoices with checks.

INVOICING - STAMP ON THE CASH PAYMENT DOCUMENT

• In the menu Billing / Settings / Invoicing groups there is possible to set a Stamp what will be displayed on the cash payment document.
• Recommended settings in millimetres:
  Width: 50,
  Stamp - cash payment document - Left margin: 130,
  Stamp - cash payment document - Top margin: 115
• When the stamp is set so it will be displayed on all next cash payment documents

INVOICING - ACCOUNT CODING

• Now it is possible to assign accounT code for each item on the standalone invoice. This option has to be enabled in the menu Billing / Settings using variable "predkontace".
• In the menu Billing / Settings / Account code there is possible to fill Codebook of account code which will be used while issuing the standalone invoice for the client.
• The menu Billing / Summaries / Billing displays detailed statistic of invoiced amount regarding the account coding. It is viewable only when the checkbox View statistics for each service.

UBNT

• Now it is possible to assign additional device to UBNT router (located in the heading of each router "Add device"), it is the same as for Mikrotik router. There it is possible to add another Point-to-Point connections. If the MAC address is set it will be added to do MAC list in the UBNT router automatically.
• Added control if the update of the configuration of MAC list finished correctly. In the past, and in some cases, the update has not been finished successfully and the system didn't try to upload it again. No if the update fails the system will try it in period of 5 minutes.
• Information about unsuccessful communication with UBNT device is saved in the menu Statistics / Logger at the pop-up menu "Ubiquity errors".
• If the communication with UBNT device is unsuccessful, so the icon of SSH connection in the heading of the router is displayed in red. All routers with error is possible to display by clicking on Error button located below the search filed on the top of the page Routers

RADIUS

• Added graphs of the clients
• System now draw graphs also for clients which are authorized via Radius like for standard internet service. In the client card in the menu "Internet statistic" there are displayed graphs of transfered data.

USER PERMISSIONS

• The technician with permission "Main admin" (NOT "Master admin") now has access to followed menu items:

-- Others / Backups / Routers
-- Update of configuration for all routers
-- Statistics / Server stats / Processes
-- Statistics / Syslog

CENTRAL STORE

• Re-programmed adding of warranty of the goods. To simplify managing there is possible to fill number of months instead of whole date. This information is also displayed in the detail of the goods. Goods in old date format will be automatically converted to appropriate number of months after the update.
• In the menu Settings / Sys. settings / Central store the variable "central_store_warranty" is no longer displayed in years but in months now.
• In the menu Central store / Store there is a button "Assign" located on the top of the table to avoid scrolling when the list is too long.
• When the goods is assigned to any client there is also displayed his Client ID.
• In the menu Central store / Store there is a new checkbox "'Show goods at the router" as additional option how to filter the content more detailed.

DVBC and IPTV Services

• Fixed bug , the package menu for DVBC service was not displayed correctly when choosing tariff
• Monthly cost now contains fees for packages, if they are active at service
• In the Client card menu IPTV set top box there is a new checkbox "Access to archive" and "Enable encryption".

SCHEDULING

• Emails for technicians from Scheduling module now contains internal note from the system and tickets sent to the end customers are logged in the History of already sent emails in the client card.
• Printed service list from scheduling module now contains information about date of task creation.

WIKI / Knowledgebase

• Newly added internal Wikipedia for creation of your own knowledgebase
• Located in the menu Others / Wiki.
• On the left side there is possible to create new folders to separate topics. Right click on the icon displays option to Add, edit or delete folder.
• Each folder can include a note with the name, text and option if the note is private or public. Public note is visible to all users. Private note is visible only to owner (author) of the note. Only the person who create the note is able to edit it! Users with Master admin can see all folders and notes, it doesn't matter if it is private or public BUT they are not able to edit the notes if are not an author.
• Unlimited attachments shall be assigned for each note.
• If the folder contains any note, so the system will display the list of notes included with the name, author and the date of last edit
• Each note include history of editing by clicking on the icon. It will display all versions of the note with the date of the update
• It is also possible to search through the list and notes using the fulltext seach option.

EXTERNAL LINK IN THE CLIENT CARD

• Newly it is possible to display external link to another web application. This link is usable e.g. for connection with PBX when by clicking on the link the system will call client directly.
• In the menu Settings / Sys. settings / General using the variable "external_client_link", where is possible to define this external link. It is also possible to use System variables like for creating of contracts is. List of system variables could be displayed e.g. in the menu Settings / Contracts.
• External link would looks like following example: http://www.ispadmin.eu?phone=$&mobile_phone=$
• External link is located in the client card "Information".

REQUEST FOR PAYMENT VIA SMS

• Newly added function of automatic sending requests for payment via SMS.
• Sending of SMS is provided via online service http://www.sms-brana.sk and also via HW SMS Gateway connected to the server.
• In the menu Billing / Settings / Reminders there is possible to define if the request for payment will be send by email, SMS or both ways.
• For each way there is a special window to define text of the request of payment.
• The option to send request for payment via SMS containcs information about chars and total number of SMS which will be send for one customer with one message.
• In the list of requests of payment there is graphically displayed if the request was sent via SMS or via email.
• If the request of payments sent from the system manually Billing / Reminders so the way How to send it (email, SMS) is defined according to selected template.

CMTS

• Displaying of back channels for ARRIS C4 headend has been fixed.
• Added displaying of detailed information of back channels for ARRIS C4 headend.

Localization IE ( Ireland )

• Added a new field "County" in the information page about client .
• ZIP code is not necessary to fill now.

Localization HU ( Hungary )

• The check displayed the wrong price in the case when the overpayment was debited from the invoice
• Fixed bug, when the system wrote the incorrect Client's name to the cancelled invoice.
• Field for Bank account number in the client card has been extended to 24 chars.