From ISP admin
Automatic reminders - E-mail templates
This function is not directly related to the bookmark of Billing / Reminders, but performs the same function only with the difference that the reminders are generated automatically and are directly sent to the customers` e-mails. All options of thie overview are described during creating a template.
If you do not wish to include your VIP clients into the list of persons to be sent a reminder to, set for each of them the item of Not send reminders automatically in their client cards.
The definition of the reminder templates which you can later use for manual generating, or automatic generating for sending reminders to clients` e-mails after the invoices due date.
The automatically generated reminders are generated and sent every day at 7am. Only those reminders compliant with the rules stated in individual templates are generated. If you create a reminder template, it will apply only to those client invoices which exceed the due date only at the time of the its existance. For the invoices which due date exceeds the one that is set in the template, the reminders will not be automatically generated.
If you then create a reminder template for five days after the due date, every next day at 7am, all invoices with exceeded due date will be checked, and for those which will have the time after the due date just five days, the reminders will be generated. However, if any invoices have the due date exceeded for example for about ten days, the reminders will not be generated, because the template did not exist at the time when these invoices had been exceeded for just five days. You can, however, create another reminder template with the time after due date of fifteen days, which will process these invoices.
Add a new template
By using this button, you will define new templates for sending reminders, edits of templates are identical. The templates may be used as patterns for manual invoicing, or by checking off the cell of "Send automatically", you can set generating of the reminders entirely automatically by the system itself.
This screen is almost entirely identical with the manual generating of reminders, only with the difference that there are two new items for the settings "Send automatically" and "Send", which are described below.
If you wish not to include your VIP clients into the list of persons to be sent reminders, set the item of "Not send reminders automatically" for each of them in their client cards.
Title
The title or a short description of the automatic reminder. Will be also displayed as a title in the manual generating of reminders for the selection ot a defined template.
Subject
The subject of the e-mail being sent.
Enclose all unpaid invoices
If there are more unpaid invoices relating to one client, this option will enable you to enclose them to the generated reminder and send it to the client to bepaid.
Send a collective postal money order
All individual payments will be replaced by a collective postal money order. If you leave this option unmarked, you will be able to display the generated invoices without any enclosed example of a postal money order by the button of 
Show reminders without e-mails.
Send automatically
Setup of automatic generating of sending reminders to the clients` e-mails.
Send
Here you can designate after how many days after the due date the reminders will be sent.
Charge for reminders
If you wish to charge for the reminders (advisable due to its motivational purpose), you can enter a required price. This sum will be added as an additional item to the nearest invoice to be issued.
Upon clicking on this button, you will display the list of the system variables in these several cathegories: Client, Internet, VoIP, Reminders, etc. All these variables may be utilized while drafting contract templates.
Text of the message
By means of the HTML editor, create your own text of the reminder, you can use the system variables.