From ISP admin
Contents |
Suspending a client (the Internet service)
The function of suspending a client serves to temporarily block the service without carryinou out a physical intervention into the installation or a manual edit of the router. You will utilize service suspending mainly for automatical suspension of bad payers in relation to the invoicing module. To a suspended client only your defined info page will show when they will attempt to open a web browser. You can also use it to temporarily "cut off" a customer with a virus-infected computer until there has been an amendment to the situation. They can again only read your defined info page.
Even when the client is suspended in this way, the invoicing services still keep on running like the client was still connected. It is a kind of a penalization for breaching the payment morals towards the service provider or for breaching the terms of the contract. It is, however, useful to have this situation dealt with already in the contract ( not paying the invoice in time, exceeding the due sum, sending spam, breaching the copyright... ).
There are thus four ways for suspending the services
- Manual service suspension
- Automatic service suspension
- Automatic service suspension by the invoicing module
- Automatic service suspension when the FUP limit has been exceeded
This basic settings is necessary for correct functioning of suspending a service
- server_ip - the server IP address - "81.0.237.137"
- mikrotik_nat_disable_users - Redirect the suspended clients through NAT to info pages - "1"
- Creating of info pages by means of the in-built wysiwyg editor.
The overview and history of suspension
- Details - Suspended users - The overview only of the suspended users ( automatically as well as manually ).
- Event type - Automatic user suspension - The history of automatical suspension by the invoicing module.
Suspend the service manually
Client card / Active services / Edit
Suspend a service
The possibility of suspending any active service manually in the client card eg. the Internet. If the client somehow violates the terms of the contract of using a service, right here you can suspend the Internet service immediately.
Reason for suspending
The system differentiates disconnected users according to several profiles: Not listed, Bad payer, Not registered and others which you define yourself in the bookmark of Settings / Info Page.
The first three templates are firmly defined and are used mainly by the system. That is why their titles cannot be altered. You can set and title other profiles 1-5 according to your own needs, eg. Spammer, Hacker, P2P, Pornography, ...
According to a given profile, a web page of a given profile shows to a suspended client with information instructing them on how to act or how to procede in the current situation. The design of the web page may be easily changed by means of the in-built HTML editor.
Suspended users have a limited access to the Internet only to the alowed web pages Settings / Info Page / Allowed pages, which you have defined. Allow the access to your company's web pages to get the contacts or invoicing information; for the badpayer you may also add web pages of banking institutions, and for the clients whose computers are virus-infected, for example rules of a secure proceedings within the network.
Note: If you have set automatic service suspension by the invoicing module, the invoicing module will copy suspension automatically with the justification of a "Bad payer". To enable your client again, it is necessary to deactivate this field.
Automatic service suspending
Client card / Active service / Edit
Suspend a service automatically
This function is good to be used in case when the client has not been residing in the place of their extension line, for instance when they have been abroad for a longer time, or a student leaves for a summer job, long-term hospitalization, etc. If the customer makes the effort to agree on a time-limited service suspension, you can easily meet their demands and suspend the service for some limited period of time, including the invoicing. The Internet thus does not operate and the service is not billed for.
Reason for suspension
The system differentiates disconnected users according to several profiles: Not listed, Bad payer, Not registered and others that you will define in the bookmark of Settings / Info Page.
The first three templates are firmly defined and used mainly by the system. That is why the profile titles cannot be altered. You can set also other profiles 1-5 and name them according to your own needs, eg. Spammer, Hacker, P2P, Pornography, ...
According to an assigned profile, the suspended client, at the attempt to access the Internet, will see only a web page of the given profile with the information on how to act and how to procede in the current situation. The design of the web page for every profile may be easily changed by means of the in-built HTML editor.
The suspended users have an access to the Internet limited only to your defined web pages Settings / Info Page / Allowed pages. Allow the access to your company's web pages to get the contact information or invoicing information; for bad payers, you can add also web pages of banking institutions, and for the users whose computers are virus-infected also rules for secure proceeding within the network.
Automatic service suspension by the invoicing module
Invoicing / Settings / Universal
suspend_badpayer - Automatially suspend a bad payer - "1"
If you enter "1" value into this field, you will activate automatic user suspension by the invoicing module. According to the information dealt with in the invoicing module, the system is completely competent to automatically "disconnect" those clients who show a bad paying morals. The invoicing module monitors two situations, these being not paying for the invoice after certain period of time after the due date suspend_after_due date, and/or exceeding the miminal bad sum, ie. the item of suspend_badpaye_min_sum.
The "0" value deactivates automatic suspension. If you deactivate this setting at the time when some of the customers have been suspended, their suspending will be cancelled until you activate it again.
Note: We recommend to use this function only when you are sure of correct settings of the invoicing module and all the routers to ensure suspending the clients due to a wrong configuration.
suspend_badpayers_min_sum - Minimum bad sum needed for suspending the user - "400"
Minimum bad sum needed for suspending the user. We reccomend to set the sum by one crown less than what is the price of the cheapest tariff. Thus you will prevent getting to a situation when your customer ows for the whole month and still uses the Internet service provided by you.
suspend_after_due date - How many days after the due date the user will be automatically suspended - "15"
The number of days after the due date represents the period of time after which the badpayers will be automatically suspended. Normally, the value is 14 days, more consistent ISPs, however, set even 13 days. So it goes like this: the invoice for the service is issued on a specific date, then there is a standard period of time for due period, and just after elapsing of this due period, the set number of days set for suspending starts to be counted down.
Before the due period elapses, the client still has the possibility to pay the sum owed after the due date.
If the client does not pay the sum owed by the invoice due date, they become badpayer and after the elapsing of the set number of days, the system automatically bans the Ingternet access to them. In case this happens, the client can access only the allowed pages and banking institutions web pages.
Automatic service suspension when the FUP limit has been exceeded
Data limits in GB
In every step of a data limit FUP 1-4 you can set automatic suspending 
Suspend instead of Reduce the speed.