From ISP admin

FAQ - Unclassified

FAQ - Unclassified

What does a term "licence" mean?

The term licence determines just one user with at least one active service. It means that if you as an ISP admin add one hundred contacts and if you assign the Internet service to all of them, you must have a licence to the number of the clients, ie. one hudnred.

In case you have four hundred contacts enlisted in the system (eg. potential customers) but the active service (Internet, CATV, General, etc) is assigned to only 100 people, the required licence is again only for 100 clients.

If there are again 100 clients enlisted and everyone of them has two or more services assigned, you again need a licence for 100 users.

You always pay the licence for those clients who actively utilize your services, not for the empty or disconnected contacts. If you thus disconnect 100 customers with a bad paying morals, you may use this free space for properly paying customers without the need of increasing the licence.

Licences are provided for the minimum of 100 clients, and after every 100 hundred clients, more information to be found in the oficial price list which we will send you upon your request.

The basic ISP admin system version already contains a licence for 300 clients.

The ISP admin system understands the user as a connection of contact and the minimum of one service. As a contact is regarded a record about the person in the bookmark of Users / contacts. In majority of cases it is a person who has been recommended as a potential customer, a conversation requiring an order of the installation, or they are local applicants in which the coverage is being planned. Thus recorded contact is of course not enlisted into the number of the issued licences. If such a potential customer calls and makes an order of the installation, you can enter them as a single contact which you can later handle within the scheduling module and later also plan an installing visit.

As a service one of the items in the menu Settings / Active services is concerned, here you can edit the system in the way so that it shows and uses these functions, which you really offer, within the administration. The medium-sized ISP admin may limit the display of the system administration only to these services Internet, VoIP, General service and will thus not be bothere by bookmarks of other services and unused choices.

A single contact becomes a customer when they are assigned an arbitrary service, most often it is the Internet service. The overview of customers with the Internet servicemay be displayed in the bookmark of Users / Internet; here you then can sort all the customers according to the individual items or filter out a certain group of customers.

Activation of / increase in the licence

For full utilisation of the ISP admin you need to purchase and later refresh the licence for a certain amount of users. The file licence.php which you will obtain via e-mail must be copied into the configuration directory /data/support/ispadmin/config/. For copying the file onto the server you can use for example the scp program or winscp from Windows which may be downloaded on http://www.winscp.org.

Finally, you need to enter a valid licence key, for example KEY = 23-A8B2-12D3, into the file of /data/support/ispadmin/config/config.php. At the next login, the installation will already be active.

How to update

Switching to a new version of the system is done by the command which must be entered into the command line (login via SSH):

ispadmin_update

By doing this, and actuupdating script is launched which automatically runs the download and installation fo the last updated system issued.

Click on The lates available version: 3.37 in the header of the main ISP admin screen.

Technical support

The state of the technical support cannot be varified

If the technical support state cannot be varified, in most cases the malfunction of the DNS is to be blamed. The ISP admin has the DNS servers set in the file /etc/resolv.conf; please, check their availability and function (clearness of TCP/53 port as well as of UDP/53 firewall, NAT), in the extreme you can try to set different DNS servers.

pico -w /etc/resolv.conf

Another possibility is the poor operation of the web server; in this case, restart should be all you need to do:

/etc/inti.d/apache2 restart

Education training

• Local seminars - Training of application of the ISP admin provided in the premises of our firm. - 3000 CZK / 116 EUR
• Visiting seminars - Training provided right in your company. The travel costs are added to the price of the visiting seminar training. The travel costs and the training costs are 8 Kč / km - 5000 CZK / 193 EUR

The training in application provided right in your company, average length is about 5 to 6 hours. Study the user manual and click through the ISP admin for you to know where is what, what is done in what way, etc. And prepare your questions and stuff you need to be helped and advised with. We recommend you to make some part of the network and server accessible so that it was possible to carry out the setting on one or more routers. A more illustrative demonstration on your own network is far more benefitial than theoretical explenations. Take also some paper and a pen with you. Refreshments is not a problem, this will be provided for you. There is also the possibility to have lunch in one of the restaurants in the near area. You will find the contact information (address, gps coordinates, maps of location of our company as well as of the parking places near) on http://www.net-service.cz/firma/