ISPadmin - Správa klientů

Clients registered in the system, including those without currently assigned active service (e.g. people waiting for new connection, disconnected clients etc.). A contact becomes an active client when assigned a certain active service. Only then his settings is written on connection points, rules are processed and service invoicing initiated.

+ Add new contact Displays a new tab for adding a new contact.
icon pdf1Print Prints a list of all contacts and their active service into a pdf file. The file can be viewed before printing, and them easily printed out.
icon pdf1Returned contract Returned contract Exports a list of all contacts with returned contract into a pdf file. The file can be viewed before printing, and them easily printed out.
icon pdf1Not returned contract Not returned contract Exports a list of all contacts with unreturned contract into a pdf file. The file can be viewed before printing, and them easily printed out.


Client list may be filtered by displayed criteria.

Fulltext search does not work in all fields due to server load. It only works in the important ones (e.g. name, street, city, Postcode code, company, phone number, client number, variable symbols, internal note etc.).

icon info2 You may define a minimum number of characters to be entered by an administrator for a search to work. Define the limit for each administrator in Settings Administrators Administrators, parameter Limited clients´ search.

 Reset Resets the filter to display all entries.



Click on this icon to open a menu, in which you can check columns to be displayed (Table settings), columns to be printed (Print settings), and Search settings. Then press Save and iconoffright. Display configuration is saved for each administrator separately.


icon info2 Uncheck unused columns to speed the loading of the page up.


All entries can be sorted by every displayed column. Click on column name to display the list by the requested column. Click once to sort in ascending order, twice for descending order.

Columns When you hover over client´s name, a basic window with details of a client account is displayed.
Click on client´s name to display Client card.

Highlighted lines
For better orientation in displayed contacts, the following lines are highlighted
Marked clients (see Add new/Edit current contact),
Clients with one suspended service at least.


System ID from the database. This is important for imports from old databases into ISPadmin.

Client number

Client´s number is stored in the database. It is a unique identifier which is further used in the system, hence its uniqueness. Client number is further used as variable symbol for invoices, and also as default login to client portal.

If client number is highlighted, client´s contract has not been returned yet. (see Add new/Edit current contact)


Client´s first name and surname or company name. We strongly recommend to use Surname First name due to better sorting in case of bigger numbers of clients.


Main client´s email.

Invoicing e-mail

Email used for invoices - invoices are sent to clients using their Invoicing email. If no Invoicing email is entered, common e-mail is used.

Technical e-mail

Email used for technical info.

Business e-mail

Email used for business info.

Mobile phone, Phone, Street, City, Postcode Client´s address and contact information

Client´s status. You may sort clients by this status. Examples: Connected, Disconnected, Restricted, Normal, Gamer, Downloader, Spammer, Dodger. Set status in Settings Code lists Clients Client status


Each client can belong to a group. Examples: Company Employees, VIP etc. Set groups in Settings Code lists Clients Client groups

Entry date

Date when client was entered to the system.

Services Number of currently used active services assigned to client in Client card in Active services.

Actual balance of client´s account. Positive number means an overpayment, and negative one is a debt.

Send invoice by e-mail Set invoicing method for each client in Client card

icon check ok Client receives invoices by email.
icon check ko Client does not receive invoices by email.

Send invoice by post Set invoicing method for each client in Client card

icon check ok Client receives invoices by post.
icon check ko Client does not receive invoices by post.

Invoice group

Invoicing Settings Invoice group

Each client belongs to a certain invoice group which represents provider´s company. If you are one company, one invoice group is sufficient. Some ISP´s compose of more companies, hence more invoice groups for each company. Each invoice group has its own logo and stamp for invoices. Also, all data such as numerical series, invoicing, statistics or clients are kept separately. Each invoice group must have its own numerical series.

Total scheduled tasks Number of scheduled tasks done for the given client. Hover over the number to display a list of scheduled tasks.
icon statistics blue  Show Internet statistics

Client card with Internet statistics is displayed.

icon map  Show on map

Click on icon map to display address on

Tips on how to use this documentation



Searching required information is possible either via structured menu which is divided into sections, or via full-text search of the entire contents of this on-line documentation.

This aid will make it possible for you to find out where exactly you are at the moment.

If, for example, the following appears beneath the main menu - ISPadmin Wiki / ENG / Client management / Menu - CLIENTS / Clients / Message Board / Groups - it means that you are:


  • in the Wiki documentation of the ISPadmin system
  • in its English localization
  • in the Client management section
  • in the Clients tab
  • in the Message board subtab
  • in the Groups sub-subtab


It contains newly added functionalities and modifications of the system which are displayed by versions and issue date. Changelog articles are also displayed in individual sections / pages of the documentation which relate to new functionality or modification. 

Basic orientation

You will find a welcoming menu with basic instruction on trying / implementing / using below. 


Frequently asked questions along with most important procedures and settings are listed in FAQ section. 


Items which refer to real system menu are highlighted in corresponding colour, including their graphical background. Eg. Invoicing Settings Templates Reminders. This is also a working reference to an article. 


NET service solution, s.r.o.
Žerotínova 3056/81a
787 01 Šumperk
Czech Republic