ISPadmin - Správa klientů

Internet service means connection to the Internet via one of the following technologies: WiFi, LAN, FTTB, ADSL, FTTH
There are the following default types of Internet service in the system: CMTS, WIFI, Radius, PPPoE, L2TP
These types cannot be deleted. You can set other service types in Settings Code lists Clients Service type.

You can define Internet tariffs in Settings Tariffs Internet.

Show monitored Clients only System only shows clients whose end device has been marked for monitoring (Active services).
Subordinate service Displays client´s other IP addresses in the list. Just the main IP address of a service is displayed by default.


Client list may be filtered by displayed criteria.

Fulltext search does not work in all fields due to server load. It only works in the important ones (e.g. name, street, city, Postcode code, company, phone number, client number, variable symbols, internal note etc.).

icon info2 You may define a minimum number of characters to be entered by an administrator for a search to work. Define the limit for each administrator in Settings Administrators Administrators, parameter Limited clients´ search.

 Reset Resets the filter to display all entries.



Click on this icon to open a menu, in which you can check columns to be displayed (Table settings), columns to be printed (Print settings), and Search settings. Then press Save and iconoffright. Display configuration is saved for each administrator separately.


icon info2 Uncheck unused columns to speed the loading of the page up.


All entries can be sorted by every displayed column. Click on column name to display the list by the requested column. Click once to sort in ascending order, twice for descending order.

When you hover over client´s name, a basic window with details of a client account is displayed.
Click on client´s name to display Client card.

Highlighted lines
Suspended services are highlighted in red for better orientation in displayed services.

Invoicing period

Defined in Active services, the options are: - No invoicing, icon billing periods 1 new Monthly, icon billing periods 3 new Quarterly, icon billing periods 6 new Half-yearly, icon billing periods 12 new Annually

icon technik red icon nataSubordinate service/NAT Information on subordinate services and NAT networks. Hover over NAT to display IP range of NAT network.
Contract number

Client number is used by default. Use this field e.g. in case you use detailed distinction in client´s contracts.

Client number

Client´s number is stored in the database. It is a unique identifier which is further used in the system, hence its uniqueness. Client number is further used as variable symbol for invoices, and also as default login to client portal.


Client´s first name and surname or company name. We strongly recommend to use Surname First name due to better sorting in case of bigger numbers of clients.

Invoice group

Invoicing Settings Invoice group

Each client belongs to a certain invoice group which represents provider´s company. If you are one company, one invoice group is sufficient. Some ISP´s compose of more companies, hence more invoice groups for each company. Each invoice group has its own logo and stamp for invoices. Also, all data such as numerical series, invoicing, statistics or clients are kept separately. Each invoice group must have its own numerical series.

Street, City, Postcode

Home or installation address. Installation address is displayed by default, if it differs from domicile. Installation address is set for each active service.


Mobile phone number used for communication with the client. If you use an SMS gateway, SMS will be sent to this number.


Phone number used for communication with the client.

Service type

Type of client connection, e.g. WiFi 5GHz, RADIUS. Set up client type in Settings Code lists Clients Service type


Allocated speed base on service or tariff set-up.

Download / Upload speed
Modem IP / client device

IP address under which the client is stored in the system, i.e. routerboard wlan interface address (routed network) or wi-fi PCI card address (bridged network). ISPadmin automatically offers the first free IP within address range on a given router.
Set public IP ranges in Settings Code lists IP ranges.

When client´s IP address is filled in, it is then entered into Mikrotik. Failing which IP address from DHCP pool is used by Mikrotik. Framed-IP-Address attribute is created.

Queue tree

The system sets up its own queue tree in most cases. This one is a special client´s queue tree. It must be defined in Mikrotik manually and then loaded into the ISPadmin, and tested. QT can be selected only if 1:1 aggregation is used, otherwise the special QT is not displayed. Set up queue trees in Hardware RoutersAll.

Client´s MAC

MAC address of client´s wlan interface. The system automatically loads MAC addresses once an hour. If you have activated firewall MAC filter and you connect a new client, you do not need to fill in client´s MAC address. In this case, ISPadmin enables the client in firewall and when the client is connected, it will read his MAC address from ARP table, and stores it. IP address is then linked to MAC address and locked.
MAC address must be filled in case you use Wireless MAC filter. You must enter MAC address of client´s router prior to the installation, otherwise the client would not be able to connect to AP.
You allow the client to connect with this MAC address only. Calling-Station-ID attribute is created.

Modem online

Status of modem availability: icon check okonline, icon check kooffline

Client online 

Status of client´s end device:icon check okonline, icon check kooffline

Current download / upload

Current download / upload speed.

Download / upload per month Transmitted data in total per month
Price per month

Invoiced price per month base on selected tariff, or individual price.

Monthly price incl. VAT Price per month including VAT

Set up tariffs in Settings Tariffs.

Amplifier / SSID Click on it to display statistics of a given element
UPST Upstream ID
Date added

Date when client was entered to the system.

Connected from

Client´s connection date, or date when service was added.

Duration of the contract

Date until which the client is obliged to use the service.

Suspend from - to

Dates (from-to) of suspending the client. It is defined for Active service.

Invoice from

Initial date of invoicing the service/item. Usually it is left unchanged (i.e. current date is used), the first invoice is issued at next invoicing. (Invoicing Invoices). If you move the date forward, the first invoice will be issued following this date.

icon info2 You may use Internet system variable $BILL_FROM$, which uses this date. Use for e.g. contract templates when a specific service is selected.

End device HW

Type of end device installed at client´s. Set it up in Hardware Settings End devices.


Note to the service (Active services), please distinguish from client note in Client card.


Actual balance of client´s account. Positive number means an overpayment, and negative one is a debt.

icon graph Start ping to client

It runs a PING , through which you can immediately test connection status of client/router. Set PING size in Settings Syst.settings General, ID ping_size.

Service suspension

icon check okEnabled
icon check koDisabled

Click on the icon to switch between them.
In case of suspended service, an info page is displayed to a client with reason for suspending. You can set this page up in SettingsInfo Page
icon statistics blue Show Internet statistics

Client card with Internet statistics is displayed.

icon map Show on map

Click on icon map to display address on

icon edit Edit

Service update in Client card. A new window is opened identical to adding new service.

Tips on how to use this documentation



Searching required information is possible either via structured menu which is divided into sections, or via full-text search of the entire contents of this on-line documentation.

This aid will make it possible for you to find out where exactly you are at the moment.

If, for example, the following appears beneath the main menu - ISPadmin Wiki / ENG / Client management / Menu - CLIENTS / Clients / Message Board / Groups - it means that you are:


  • in the Wiki documentation of the ISPadmin system
  • in its English localization
  • in the Client management section
  • in the Clients tab
  • in the Message board subtab
  • in the Groups sub-subtab


It contains newly added functionalities and modifications of the system which are displayed by versions and issue date. Changelog articles are also displayed in individual sections / pages of the documentation which relate to new functionality or modification. 

Basic orientation

You will find a welcoming menu with basic instruction on trying / implementing / using below. 


Frequently asked questions along with most important procedures and settings are listed in FAQ section. 


Items which refer to real system menu are highlighted in corresponding colour, including their graphical background. Eg. Invoicing Settings Templates Reminders. This is also a working reference to an article. 


NET service solution, s.r.o.
Žerotínova 3056/81a
787 01 Šumperk
Czech Republic