ISPadmin - Client management

It displays all client’s personal- and invoice-related information. Correctness of this data is crucial, later on they are used for the purposes of scheduling and mainly of service invoicing, therefore it is recommended to check entered data directly in the client card after the addition of the client.
All changes in this card are recorded by the system and it is possible to trace them in Client card history tab for one client or in StatisticsHistory (changes in Client card for all clients).

Edit Edit client’s personal and invoice data. It displays a screen identical to a screen for adding a new contact.
Print settings Option to print client configuration while adding or editing scheduled intervention.
Send settings via e-mail Send information regarding a specific service to client’s email.
Send e-mail Send an email to client.
Send SMS Send an SMS to client.

Client number

Client´s number is stored in the database. It is a unique identifier which is further used in the system, hence its uniqueness. Client number is further used as variable symbol for invoices, and also as default login to client portal.

Client's name

Client´s first name and surname or company name. We strongly recommend to use Surname First name due to better sorting in case of bigger numbers of clients.

Street, City, Postcode, Country Address data.

Click on icon map to display address on

Contact person

Contact person for companies. While adding a new client, click on Business Client to enable this option.

GPS Coordinates

Global coordinates used in conjunction with Google Maps to display place of installation on the map. Format 49° 57' 53.19'' N, 16° 58' 25.24'' E is used.


Main client´s email.

Invoicing e-mail

Email used for invoices - invoices are sent to clients using their Invoicing email. If no Invoicing email is entered, common e-mail is used.

Technical e-mail

Email used for technical info.

Business e-mail

Email used for business info.


Phone number used for communication with the client.


Mobile phone number used for communication with the client. If you use an SMS gateway, SMS will be sent to this number.


Main client´s email.


Option to display external link in Client card (set it up in Settings System settings General, ID external_client_link; description displayed in Client card is in ID external_client_link_description).


Each client can belong to a group. Examples: Company Employees, VIP etc. Set groups in Settings Code lists Clients Client groups


Client´s status. You may sort clients by this status. Examples: Connected, Disconnected, Restricted, Normal, Gamer, Downloader, Spammer, Dodger. Set status in Settings Code lists Clients Client status


Date when client was entered to the system.

Legal form

A person or a company

Login name

Login name to Client portal.
When you add a new client, settings from Settings System settings Client portal, ID ci_enable_login_name_creation is applied, i.e. name is either automatically filled in based on client number, or you may enter it manually.


Password to the Client portal. While adding the client to the system, password is automatically generated.

Last change

Date and time of last update of client information. You will find more details in History tab in Client card.

Inserted by

Name of last editing administrator.

Last login

Time and date of last login to client portal. Click on icon lupa to display information from Statistics History, Clients sign on - client portal. This way you have record of usage of client´s portal.

CATV Access line

This item is linked with CMTS module; it stores information on clients connected via cables. It is a number of socket which the client is connected to. Click on to display information on CATV connection in building in question.

who may be contacted in client’s stead. There is no need to fill in this information if a regular client is concerned (names are identical). Click Add to add contact person. icon edit opens a pane for editing current contact person; click on icon delete btsp to delete contact person.

It displays invoicing data and facilitates its control. This data is used for invoicing purposes. You may modify this data by Edit.


Client´s first name and surname or company name. We strongly recommend to use Surname First name due to better sorting in case of bigger numbers of clients.

Street, City, Postcode, Country Address data.

Click on icon map to display address on


Used only for self-employed and companies.


Value-added tax ID. Used only for self-employed and companies.

Bank account

Client´s bank account number.
IBAN is international bank account number enabling foreign payments.
BIC is 8- or 11-digit number identifying client´s bank.

Contract returned

Note on signing a contract. You may complete it with contract returned date. icon check ko Means that items is not filled.

Assigned VS

If a client keeps paying with wrong variable symbol causing his payments fail to be matched to the invoices, you can enter up to 3 variable symbols which are used by the client, and thus his payments get matched. Better solution, however, is to have the client pay with correct variable symbol.

Invoice group

Invoicing Settings Invoice group

Each client belongs to a certain invoice group which represents provider´s company. If you are one company, one invoice group is sufficient. Some ISP´s compose of more companies, hence more invoice groups for each company. Each invoice group has its own logo and stamp for invoices. Also, all data such as numerical series, invoicing, statistics or clients are kept separately. Each invoice group must have its own numerical series.

Payment method

Client´s payment option Set payment options up in Invoicing Settings Code lists Payment types.

Suspend Client after (in days)

If an invoice is not paid within a selected number of days, client will be suspended automatically. General settings are in Invoicing Settings General, ID pozastavit_neplatice, pozastavit_neplatice_min_castka and pozastavit_po_splatnosti. These settings are not applied, if you select   Don´t suspend client.

Invoice due date (in days)

Maturity of an invoice. Set it up in Invoicing Settings General.

You have an option to define invoice due days individually.
Send invoices by Post

icon check ok Client receives invoices by post.
icon check ko Client does not receive invoices by post.

Send invoices by E-mail

icon check ok Client receives invoices by email.
icon check ko Client does not receive invoices by email.

Client's scoring

It represents a numeric expression of client´s payment morale. The value means a sum of positive days, if invoice is paid prior to due date, and a sum of negative days, if invoice is paid after due date. It is a so-called total scoring. For instance, if a client pays 2 days prior to due date each month for 10 months, his scoring is 2+2+2+2+2+2+2+2+2+2=20. And vice versa, if he pays 2 days after due date, his scoring is -20.
You may treat your client based on scoring number - clients with positive scoring may receive more attention and quicker response to their requirements, and vice versa.

Average Client's scoring

It is a total client scoring divided by number of invoices. For instance, if a client pays 2 days prior to due date each month for 10 months, his average scoring is 2 (20/10). Ideally, both average and total scoring should be positive.
You may treat your client based on scoring number - clients with positive scoring may receive more attention and quicker response to their requirements, and vice versa.


Actual balance of client´s account. Positive number means an overpayment, and negative one is a debt.

Use it for information not mentioned above, such as personal information, comments etc. Information inserted here is only visible in administration interface of ISPadmin in Client card / Information so it won’t be seen by any client. You can add complaints or notes from telephone calls with client and so on. Date and time of insertion of the note is stored. Information on login administrator who inserted the note is stored as well.

Add Note creation pane is displayed.
Show deleted Displays deleted notes.
Hide deleted Hides displayed deleted notes.
icon technik Means that the note is private and only visible for the administrator who inserted it, or Master Admin. To make a note private use icon edit while inserting it.
alert icon When Client card / Information is opened a warning pane with note text is displayed. Set it up using icon edit while inserting it.
icon edit Edit note
icon delete btsp Delete note

Define additional system variables in SettingsCode listsSystem Variables. Each variable is displayed with predefined value which can be changed via icon edit.
You can use the variables in contracts, emails, SMS, or as new column for various additional client information.


Tips on how to use this documentation



Searching required information is possible either via structured menu which is divided into sections, or via full-text search of the entire contents of this on-line documentation.

This aid will make it possible for you to find out where exactly you are at the moment.

If, for example, the following appears beneath the main menu - ISPadmin Wiki / ENG / Client management / Menu - CLIENTS / Clients / Message Board / Groups - it means that you are:


  • in the Wiki documentation of the ISPadmin system
  • in its English localization
  • in the Client management section
  • in the Clients tab
  • in the Message board subtab
  • in the Groups sub-subtab


It contains newly added functionalities and modifications of the system which are displayed by versions and issue date. Changelog articles are also displayed in individual sections / pages of the documentation which relate to new functionality or modification. 

Basic orientation

You will find a welcoming menu with basic instruction on trying / implementing / using below. 


Frequently asked questions along with most important procedures and settings are listed in FAQ section. 


Items which refer to real system menu are highlighted in corresponding colour, including their graphical background. Eg. Invoicing Settings Templates Reminders. This is also a working reference to an article. 


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