This page is used to import bank files for the purposes of payment matching in the invoicing module. After a bank file is imported, the system tries to automatically match payments from the file with invoices in the system based on the matching rules settings in Invoicing Settings Bank Rules.

When payments cannot be processed automatically, they are marked as Unmatched payments. You can manually match them with the corresponding invoices. Payments that have nothing to do with the invoicing of services provided are marked as Unidentified and will not be processed further.


Click on Choose File and select a file from the local or network drive. Choose Type - the type of the file being imported - and click on Import.
icon info2 You can find more information about the various import files that ISPadmin supports by clicking on this button.

After you have uploaded a file, a notice appears at the top of the page saying “Import was successfully completed”. The file in question is then displayed in the overview.

When you want to choose which type of import is to be used, the system offers only those types of imported files that are used in a given country (a bank that is used in a particular country).


You can filter the imported files according to year, month and type. Payments (all or only unmatched) can be exported to these three formats: PDF, CSV and XML.

Unidentified payments - Display unidentified payments in the system.

In the overview, you can see basic information about imported files:

Import date The date when a given file was imported
Name of imported file You can download a given file by clicking on its name.
Number of records The number of items in a given imported file
Matched The number of automatically matched payments (according to the set rules) By clicking on this number, you call up a list of matched payments. You can cancel matching by clicking on icon delete btsp.
Unmatched The number of unmatched payments. By clicking on a given number, you call up a list of such payments. You can then match them.
Duplicate entries The number of duplicate payments
Repeat payment matching This option is useful when you change matching rules.
icon pdf1 Save an imported file to PDF
icon delete btsp Delete an imported file


By clicking on a particular number in the Unmatched column, you call up a matching table containing all the items in a given imported file.
Match A new page is displayed where you can search according to client name or variable/specific symbol. By clicking on Add to credit, you can add a given unmatched payment to a client’s credit. By clicking on Match, you can match an unmatched payment with the corresponding invoice.
Transfer a given payment to the category of unidentified payments in the system.
When you manually match payments with invoices, the system shows you whether the bank account number in question was found in more than one client. If it was found in more than one client, it is possible to delete it in the chosen one. If it was found in more than one client, it is not possible for the system to automatically match payments based on the rule that requires that a client’s bank account number be equal to the bank account number of the payment.

Tips on how to use this documentation



Searching required information is possible either via structured menu which is divided into sections, or via full-text search of the entire contents of this on-line documentation.

This aid will make it possible for you to find out where exactly you are at the moment.

If, for example, the following appears beneath the main menu - ISPadmin Wiki / ENG / Client management / Menu - CLIENTS / Clients / Message Board / Groups - it means that you are:


  • in the Wiki documentation of the ISPadmin system
  • in its English localization
  • in the Client management section
  • in the Clients tab
  • in the Message board subtab
  • in the Groups sub-subtab


It contains newly added functionalities and modifications of the system which are displayed by versions and issue date. Changelog articles are also displayed in individual sections / pages of the documentation which relate to new functionality or modification. 

Basic orientation

You will find a welcoming menu with basic instruction on trying / implementing / using below. 


Frequently asked questions along with most important procedures and settings are listed in FAQ section. 


Items which refer to real system menu are highlighted in corresponding colour, including their graphical background. Eg. Invoicing Settings Templates Reminders. This is also a working reference to an article. 


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