This page provides an overview of received bank emails. To be able to use this function, you have to set up an email account:


This function allows you to automatically download and match payments with the help of email notifications that are sent to you by you bank when you receive a payment from your client. For it to work correctly, your bank has to support the automatic sending of notifications of any received payments and you have to set it up right. If your bank allows it, the system will check incoming emails every 5 minutes. If incoming emails are in the proper format, the automatic matching of payments with corresponding invoices follows. This system offers very quick payment matching and almost online processing.
In this way, you can eliminate the need to regularly download and import bank statements to the system. One email can contain more than one payment.
In practice, not only payment notifications will be sent to your email address. Other types of emails (such as spam, monthly bank statements in PDF) will be sent there too. Such emails are then displayed in the overview as emails with count of entries = 0. You can transfer them to the List of excluded e-mails by clicking on .

If there is an error during the processing of emails (e.g. wrong password to your email account, invalid bank statement), then the details of this error are sent to the email address set in the billing_mail key in Invoicing Settings General.


It is not enough to set up an email account. The format of bank emails must be supported by ISPadmin as well. Twenty four different email formats are currently supported, including:
  • Česká spořitelna
  • Unicredit
  • Tatrabanka
  • GoPay
  • ČSOB (CZ), Poštovní spořitelna (Max Info PS)
  • Raiffeisenbank (CZ)
  • FIO (CZ)
  • ČSOB (SK)
  • VÚB (SK)
  • SLSP (SK)
  • Komercni banka (CZ)


You can filter the overview according to time (year, month, day) or payment status (excluded, unprocessed, unmatched)

Excluded emails - Show emails that are excluded from matching.

In the overview, you can see basic information about individual emails. Important items:

Show a given email
Import date The date when a given email was imported from an email account
Number of records The number of items in a given imported file
Matched The number of automatically matched payments (according to the set rules) By clicking on a particular number in this column, you call up a list of matched payments. In this list, you can cancel matching by clicking on .
Unmatched The number of unmatched payments. By clicking on a particular number in this column, you call up a list of unmatched payments. In this list, you can either match or delete individual payments.
Excluded payments The number of excluded payments
Transfer an email to the category of excluded emails If you want to return emails to the matching process, click on Excluded emails and in a given row on .

Tips on how to use this documentation



Searching required information is possible either via structured menu which is divided into sections, or via full-text search of the entire contents of this on-line documentation.

This aid will make it possible for you to find out where exactly you are at the moment.

If, for example, the following appears beneath the main menu - ISPadmin Wiki / ENG / Client management / Menu - CLIENTS / Clients / Message Board / Groups - it means that you are:


  • in the Wiki documentation of the ISPadmin system
  • in its English localization
  • in the Client management section
  • in the Clients tab
  • in the Message board subtab
  • in the Groups sub-subtab


It contains newly added functionalities and modifications of the system which are displayed by versions and issue date. Changelog articles are also displayed in individual sections / pages of the documentation which relate to new functionality or modification. 

Basic orientation

You will find a welcoming menu with basic instruction on trying / implementing / using below. 


Frequently asked questions along with most important procedures and settings are listed in FAQ section. 


Items which refer to real system menu are highlighted in corresponding colour, including their graphical background. Eg. Invoicing Settings Templates Reminders. This is also a working reference to an article. 


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