Most common problems with FTP backups


It is advisable to activate copying of backups to FTP server. In worst-case scenario of hardware breakdown (controller failure, burn-out etc.) or complete destruction of the installation (e.g. due to human error), the only salvation is to have backups placed away from the server. Also you should not rely solely on RAID. RAID1 is just a technical solution for a disk failure hence the need to have system backups safely on remote storage.

Set up backups according to the instructions in Settings System Settings Backups.



  • Backup was not copied to FTP server.
  • ISPadmin created one directory with date per day but nothing is stored to FTP.
  • ISPadmin logged on FTP but did not store anything.
  • A partial backup was created on FTP.



FTP backups work fine for all our customers. However, problems may appear. In order to be able to exclude ISPadmin as a possible source of the problem you may try to run a complete backup with subsequent transfer on FTP server. Enter your FTP access details to ISpadmin.



User: you will receive it from our personnel upon request (it is changed regularly).

Password: you will receive it from our personnel upon request (it is changed regularly).

The following command will create a backup and transfer it on FTP as defined in ISPadmin:


/usr/local/script/ispadmin/ backup all


Detected reasons for errors


  • Not enough space was assigned for FTP backups
  • FTP server not working
  • Incorrectly defined rights on FTP server
  • Incorrectly defined firewall on route to FTP server
  • Incorrectly set root (/) directory on FTP server
  • FTP server cannot/is not configured for passive mode which is required by ISPadmin


Tips on how to use this documentation



Searching required information is possible either via structured menu which is divided into sections, or via full-text search of the entire contents of this on-line documentation.

This aid will make it possible for you to find out where exactly you are at the moment.

If, for example, the following appears beneath the main menu - ISPadmin Wiki / ENG / Client management / Menu - CLIENTS / Clients / Message Board / Groups - it means that you are:


  • in the Wiki documentation of the ISPadmin system
  • in its English localization
  • in the Client management section
  • in the Clients tab
  • in the Message board subtab
  • in the Groups sub-subtab


It contains newly added functionalities and modifications of the system which are displayed by versions and issue date. Changelog articles are also displayed in individual sections / pages of the documentation which relate to new functionality or modification. 

Basic orientation

You will find a welcoming menu with basic instruction on trying / implementing / using below. 


Frequently asked questions along with most important procedures and settings are listed in FAQ section. 


Items which refer to real system menu are highlighted in corresponding colour, including their graphical background. Eg. Invoicing Settings Templates Reminders. This is also a working reference to an article. 


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