In this section, you can set up the following things:


Type of client connection, e.g. WiFi 5GHz, RADIUS. Set up client type in Settings Code lists Clients Service type

 Enter Title and choose one of the following options from the Statistics drop-down menu:

  • Cabel - an Internet connection through a cable modem (CMTS)
  • WiFi - an Internet connection through Wi-Fi in 2,4, 5 and 10 GHz bands
  • FTTB - an Internet connection through FTTB - a combination of an optical network and a LAN network (e.g. Ethernet)
  • FTTH - an Internet connection through FTTH - a optical cable right up to a particular client’s home
  • ---- - the selected service type will not be included in the statistics

You can find the client statistics for different types of connections in Statistics Client stat. By connection.

icon info2 The WiFi service type is part of the system and cannot be deleted.


Each client can belong to a group. Examples: Company Employees, VIP etc. Set groups in Settings Code lists Clients Client groups

When adding a new group, you can choose the color that will be displayed in the overview of clients for a given group.

icon info2 Only such a group can be deleted that contains no clients (the Count of clients column).


Client´s status. You may sort clients by this status. Examples: Connected, Disconnected, Restricted, Normal, Gamer, Downloader, Spammer, Dodger. Set status in Settings Code lists Clients Client status

Enter Status (description) and the color that will be displayed in the overview of clients for a given client status.

  Send report: the system will send an overview of clients with a given status to the set email address if the status has been assigned to them for the set number of days or more (theSend Report field). The system will check once a day whether there are clients that fulfil this condition. Those clients that have already been included in a report with a given status will not be included the next day. This function is good, for example, for keeping track of new installations. Before an installation, a client is assigned the Installation status. If this status is not changed to Installed, a report will be sent and you can then look into why a given technician did not carry out the installation when they should.

icon info2 You can delete only such a status that is not assigned to any clients.

Tips on how to use this documentation



Searching required information is possible either via structured menu which is divided into sections, or via full-text search of the entire contents of this on-line documentation.

This aid will make it possible for you to find out where exactly you are at the moment.

If, for example, the following appears beneath the main menu - ISPadmin Wiki / ENG / Client management / Menu - CLIENTS / Clients / Message Board / Groups - it means that you are:


  • in the Wiki documentation of the ISPadmin system
  • in its English localization
  • in the Client management section
  • in the Clients tab
  • in the Message board subtab
  • in the Groups sub-subtab


It contains newly added functionalities and modifications of the system which are displayed by versions and issue date. Changelog articles are also displayed in individual sections / pages of the documentation which relate to new functionality or modification. 

Basic orientation

You will find a welcoming menu with basic instruction on trying / implementing / using below. 


Frequently asked questions along with most important procedures and settings are listed in FAQ section. 


Items which refer to real system menu are highlighted in corresponding colour, including their graphical background. Eg. Invoicing Settings Templates Reminders. This is also a working reference to an article. 


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