Task Manager

tm 00Task Manager is an app available for devices with iOS/Android. It enables technicians to administrate assigned tasks from the Scheduling module. This app is especially suitable for day-to-day work of technicians. You will find more information about pricing and download options here.

icon info2 The app is only available for ISPadmin installations in version 4.15 and newer, and for iOS 6 and newer or Android 4.4 and newer.

 

Login

When you open the app, a login screen will pop up. Enter technician´s User name and Password, and ISPadmin URL, e.g. http://yourcompany.ispadmin.com. Tap on Login.

alert icon Users of the app are defined in Settings Administrators Administrators in ISPadmin.

In case of problems when switching from a free version to a paid one, follow these instructions.

You will find basic tips for work with the app in the main menu - About.

 

Menu

Tap on iconopen to get to the main menu. You will see name of logged-in administrator/technician. Tap on the name to logout. And there are the following menu items:

 

When you log in, your tasks will be shown. You may use full-text to search through them in e.g. client's name, address, task description. In the overview of tasks, you will see task ID, which comes from ISPadmin. Swipe down to refresh the overview.

 

Task detail

Tap on the task to see its detail, such as task date, its description, and assigned technicians.
If a task is linked to a client, client´s details and map of installation address will be displayed. Tap on client's name to open a map integrated in your device, and GPS navigation, if any. If there are any client´s photos in ISPadmin (see more) you will be able to display them by tapping on Photos. Photos are grouped into folders and you can add a new one by tapping on +. You can either upload photos from your gallery icon img, or take new ones .

icon info2 Tap on client´s phone number to call directly.

 

Task editing

Edit a task by tapping on icon edit. You can change its solution date, description, or close it by tapping on Solved (add Spent time in hours and Price).
alert icon If a task is to be invoiced, do so in ISPadmin.

 

Adding new task

In the overview of tasks, tap on +, fill in all the required fields (see Add new task in ISPadmin), and save a task by tapping Add task.

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icon info2 This menu is available only if Rights for Main menu > Routers >   Read in Settings Administrators Administrators is selected.
Technicians will see Nearby routers - in the perimeter of 30 km´s from current position (localization must be enabled on the device and router must have GPS coordinates in ISPadmin). You may use full-text search in the overview of routers. Also, it is clearly visible if a router is online or offline. There is an arrow next to router name showing the direction of router´s position (compass must be present in the device). Tap on router name to display its detail from ISPadmin, i.e. IP address, location address, calculated distance from current position, description, or photogallery. You can also tap on Test connection to run ping to router as you would from ISPadmin.
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icon info2 This menu is available only if Rights for Main menu > Clients >   Read in Settings Administrators Administrators is selected. Technicians may have their Allowed Invoicing Groups in ISPadmin.
You may use full-text search and display client´s detail by tapping on the name. Other available details are: client´s address, photos from the Client card, and all Internet services, details of which you can display - installation address, IP address of device etc.
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On the map, you can display clients, routers etc. the same way as in ISPadmin, Other Map. To set up displayed layers, tap on   .
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There are the following options:
  • Add events to calendar: adding tasks to default calendar on the device
  • Upload photos via WiFi only: saves mobile tariff data
  • Show map: displaying map in client/router detail
 

 

Notification

Notifications announce added/edited tasks, or they can display Push notifications for Nagios.

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Tips on how to use this documentation

 

Search

Searching required information is possible either via structured menu which is divided into sections, or via full-text search of the entire contents of this on-line documentation.
Breadcrumbs

This aid will make it possible for you to find out where exactly you are at the moment.

If, for example, the following appears beneath the main menu - ISPadmin Wiki / ENG / Client management / Menu - CLIENTS / Clients / Message Board / Groups - it means that you are:

 

  • in the Wiki documentation of the ISPadmin system
  • in its English localization
  • in the Client management section
  • in the Clients tab
  • in the Message board subtab
  • in the Groups sub-subtab

Changelog

It contains newly added functionalities and modifications of the system which are displayed by versions and issue date. Changelog articles are also displayed in individual sections / pages of the documentation which relate to new functionality or modification. 

Basic orientation

You will find a welcoming menu with basic instruction on trying / implementing / using below. 

FAQ

Frequently asked questions along with most important procedures and settings are listed in FAQ section. 

Colours

Items which refer to real system menu are highlighted in corresponding colour, including their graphical background. Eg. Invoicing Settings Templates Reminders. This is also a working reference to an article. 

CONTACT

NET service solution, s.r.o.
Žerotínova 3056/81a
787 01 Šumperk
Czech Republic