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Creating a standalone invoice

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Add new / Edit existing Service

If you have added a new client, it just a contact which is not linked to any ac...

Removing records from ISPadmin

Delete client Deleted client is not deleted from the system, instead its rec...

System Variables

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Accepting Cash Payment

overpayments (index.php?option=com_content view=article id=1088:overpaymen...

Edit invoice

Modify an invoice changing the following: Title Item description ...

Suspension of service

The function of suspending a client serves to temporarily block the service with...

How to display client portal login credentials on an invoice

In Invoicing Settings Invoice Groups, while adding a new group (+ Add new group)...

Creation of client number

While adding a new contact to the system, you will be offered first unused clien...

Add New Contact

a requested service in Client card (index.php?option=com_content view=article...

Return of overpayment

Bulk order (index.php?option=com_content view=article id=628:returned catid=488:...

No permission for adding overpayment into client´s credit

If you are trying to add overpayment, and see Permission denied message you h...

Send invoices by email

Invoices get sent in PDF automatically upon their issuing. Sending via both, reg...

Entering an address

You have the following options to enter address: Fill in respective fields: S...

Limited data consumed / Traffic graphs are high

If you experience one/both of the following problems Limited data gets consum...

More than 1 item in email or phone number fields

You will be able to add more items in every field in the system designed for ema...

PING to client does not work

PING to client function is off by default. It is to reduce network load which in...

One-time invoice for a service provided in a certain time period

If you want to issue a one-time invoice for a certain service that is provide...

Charging clients for tariff changes

You might want to charge clients, for example, when they decide to change to ...

How to give a discount

Options for discount of regular service rate are as follows: Tariff rate dis...

How to issue an expenditure cash slip

The system issues an expenditure cash slip when overpayments are refunded in ...

How to send a client an email containing all of their unpaid invoices

If you want to send a particular client an email containing all of their unpaid ...

How to increase internet speed in off-peak hours

If you want to increase a client’s Internet speed in off-peak hours...

VAT missing on a cash receipt

If the client pays for the invoice in cash, VAT tax is not stated on the cash re...

How to assign an IP address pool to a client

When editing/adding the Internet service (index.php?option=com_content view=arti...

Is it possible to set a specific speed for IPTV service?

No, it is not possible. You cannot set up special speed profiles for the IPTV...

Filtering clients base on their invoicing

Invoicing is related to services, not clients. A client can have e.g. 2 active s...

Suspension of the internet service at the client's request

If your client contacts you and wants you to temporarily suspend the Internet...

Use of IP address

To find out, which client used a certain IP address in specified time, go to ...

Lookup by phone number

You can use http://ISPadmindomain.com/new/www/find-client-by-phone-number/?numbe...

Is it possible to set an installation fee discount anywhere in the system?

No, it is not. You cannot enter such a discount to the system at the moment. ...

Is it possible to export/print out all the contracts of a client at once?

No, it is not possible. Each contract is unique. It is a single file and it i...

Displaced invoice margin

If invoice margins are printed incorrectly you have to check print settings of P...

How to add supplementary information to contact emails and phone numbers

If you need to add supplementary information to a client's email address and ...

How to add a NAT IP address

A NAT IP address can be added in the Client card. When you are editing the In...

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